The University of Texas at Austin

ITS Services Status

Current Service Interruptions

2/5/2016
7:41 AM
Loss of UTDirect / Apply Texas redundancy
Under Investigation

2/5/2016 7:38 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has almost finished duplicating the load balancing environment.  Only one non-production service (dpdev1.dp.utexas.edu) remains to be configured.  We successfully transitioned a non-production service (beta.dp.utexas.edu) to the new load balancing environment and it is working correctly.

All remaining services will be migrated to the new load balancing environment during the scheduled Mainframe maintenance window on Sunday (2/7) from midnight to 1:00 am.  UTDirect and Apply Texas would normally be unavailable during this time so there will be no additional impact as a result of the migration.

The active load balancer continues to process traffic normally.  There has been no impact to production services.  The next update will be on Monday (2/8).


2/4/16 7:44 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has completed configuration of production services on a new load balancing environment.  Work continues for configuring non-production services.
The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Friday (2/5).


2/3/16 10:25 AM
UTDirect and Apply Texas are still in a degraded state.  Replacement equipment is in place.  ITS Systems is working to configure it.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Thursday (2/4).


2/2/16 7:17 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems are working to build a replacement load balancer pair.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Wednesday (2/3).


1/29/16 3:58 PM
UTDirect and Apply Texas are in a degraded state due to the failure of a standby load balancer.  The active load balancer for these services is still functioning and processing traffic normally.  There has been no impact to production services.

ITS Systems staff are making preparations to replace the failed unit.  The next update will be on Monday (2/1).

2/4/2016
3:08 PM
Qual and beta UTdirect loadbalancer switch
Unplanned Maintenance

2/4/2016 3:05 PM
Beta.dp.utexas.edu has been moved to the new loadbalancer pair, there were issues moving qual, so it will be migrated on Sunday along with the other utdirect environments.


2/4/2016 1:55 PM
We will be moving the beta.dp.utexas.edu and qual.its.utexas.edu servers to a new loadbalancer pair to restore high availability. We will be conducting this emergency switch at 2:30pm today. You may experience a brief interruption, less than 1 or 2 minutes. If you experience any issues, please email ait-sysadmins@utlists.utexas.edu.

We plan on moving dpdev1 and prod UTdirect during the monthly mainframe restart this Sunday at midnight so as to not affect any production services.

Further details about this issue available at:
http://www.utexas.edu/its/alerts/main.php

Past Service Interruptions

Upcoming Maintenance

<<< 06/15/2014 - 07/05/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
15

All Day - AD Remediation

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

6:00 PM - Adobe Connect Upgrade

16

All Day - AD Remediation

9:00 AM - Configure and Implement Oracle DataGuard Broker on Development ITS Central RAC

11:00 AM - utdirect qual non-disruptive maintenance

6:00 PM - Group E-Mail Planned Maintenance

17

All Day - AD Remediation

6:30 AM - COM copper feeder cable

7:00 AM - Central Web Authentication Maintenance - Non-Disruptive

7:00 AM - UDCC Network Maintenance

8:00 AM - JIRA quarterly OS maintenance

9:00 AM - Natclipse server maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

18

All Day - AD Remediation

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - Wikis Planned Outage (MySQL Maintenance)

6:30 AM - Blogs Planned Outage (MySQL Maintenance)

6:30 AM - Document Repository interruption caused by monthly Cat1 MySQL maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - JIRA Dependency Maintenance (MySQL)

7:30 AM - Planned Disruptive TED Maintenance

9:00 AM - Configure and Implement Oracle DataGuard Broker on QUAL ITS Central RAC

10:00 AM - Non disruptive maintenance on utd beta

7:00 PM - AEMS Maintenance - Rollup 5 deployment - part 1

19

All Day - AD Remediation

7:30 AM - TRAC maintenance

10:50 AM - CTL's Credit by Exam System Non-disruptive Maintenance

3:30 PM - CTL's Credit by Exam System Non-disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

7:00 PM - AEMS Maintenance - Rollup 5 deployment - part 2

20

All Day - AD Remediation

10:00 PM - SharePoint Maintenance (Fri)

21

All Day - AD Remediation

7:00 AM - EWDE Maintenance

22

All Day - AD Remediation

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

23

All Day - AD Remediation

24

All Day - AD Remediation

7:00 AM - Central Web Authentication Maintenance - Non-Disruptive

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

7:15 AM - Virtual ID Card Non-Disruptive Maintenance

7:15 AM - Student Photo Roster Non-Disruptive Maintenance

2:00 PM - PROD uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

25

All Day - AD Remediation

6:00 AM - UTForge planned maintenance

7:00 AM - F5 load balancer maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - Planned University Directory Maintenance

26

All Day - AD Remediation

6:00 AM - UTForge monthly application maintenance

7:30 AM - SDS - Digital Download Service maintenance

9:00 AM - Hardware Migration of the Dev/Test ITS Central RAC Database Planned: Outage Maintenance

12:00 PM - Mainframe Transfer Service Migration

5:00 PM - Blog Service Weekly Maintenance

27

All Day - AD Remediation

10:00 PM - SharePoint Maintenance (Fri)

28

All Day - AD Remediation

7:00 AM - EWDE Maintenance

29

All Day - AD Remediation

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

30

All Day - AD Remediation

1

All Day - AD Remediation

7:00 AM - EMN$HTML QUAL migration

7:00 AM - Central Web Authentication Maintenance - Non-Disruptive

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - Configure and Implement Oracle DataGuard Broker on Production ITS Central RAC

12:00 PM - Stache outtage

10:00 PM - SharePoint Maintenance (Tue)

2

All Day - AD Remediation

6:00 AM - Monthly MSSQL Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

3

All Day - AD Remediation

7:00 AM - Admin interface maintenance

9:00 AM - Hardware Migration of the QA ITS Central RAC Database Planned: Outage Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - UT Direct Planned Maintenance

4

All Day - AD Remediation

5

All Day - AD Remediation

7:00 AM - EWDE Maintenance


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