The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/27/2015
9:48 AM
Austin Disk backups issue
Under Investigation

03/27/15 09:48
ITS staff are investigating an issue with backups for a subset of Austin Disk. Only new backups are affected. Existing backups and Previous Versions are available and unaffected.

3/26/2015
5:29 PM
RESOLVED: VoIP Session Border Controller (SBC) switchovers today…
Service Restored

3/26/15 5:28 PM
Our vendor has successfully restored the Sesssion Border Controllers to proper resilient operation.  Staff has gathered appropriate event logs and traces for further vendor analysis to determine root cause. This incident is resolved.

We apologize for the inconvenience.


3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 07/27/2014 - 08/16/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
27

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - Update to DMG

28

6:00 PM - Domain Controller Operating System Upgrade

29

7:00 AM - Central Web Authentication maintenance in Beta UT Direct

7:15 AM - Virtual ID Card Non-Disruptive Maintenance

7:15 AM - Student Photo Roster Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

5:30 PM - UTLogin Expedited - Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

30

8:00 AM - ITS Website Non-Disruptive Maintenance

12:00 PM - Course Instructor Survey non-disruptive maintenance

12:01 PM - CTL's Credit by Exam system maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - UT Lists planned maintenance

31

6:30 AM - TRAC maintenance

6:30 AM - Two Factor Authentication System Routine Software Updates

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

1

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

2

7:00 AM - EWDE Maintenance

8:00 AM - Footprints Maintenance - ITS Incident Management

6:00 PM - Domain Controller Operating System Upgrade

3

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

4

6:00 PM - Domain Controller Operating System Upgrade

5

7:00 AM - Monthly JIRA Application Maintenance

7:00 AM - NOC A Generator service

7:00 AM - Central Web Authentication Maintenance on DPDev1

8:00 AM - beta.dp.utexas.edu Utlogin maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

6

6:00 AM - Monthly MSSQL Maintenance

7:00 AM - Credit Card Processing updates for PCI compliance

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 AM - Emergency Non-Disruptive Maintenance - UPS & Battery PMs

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Domain Controller Operating System Upgrade

6:30 PM - (VoIP) Gather SBC traces

9:30 PM - Document Repository - quarterly PROD host patching

7

8:00 AM - Emergency Non-Disruptive Maintenance - UPS & Battery PMs

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

8

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

9

7:00 AM - EWDE Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

11

All Day - Wireless Network Maintenance

6:00 PM - Domain Controller Operating System Upgrade

9:00 PM - UTVM patching (new voice mail system)

12

All Day - Wireless Network Maintenance

7:00 AM - Central Web Authentication Maintenance on UT Direct

8:00 AM - UTForge quarterly OS maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

13

All Day - Wireless Network Maintenance

6:00 AM - Application Registry (AppReg) Server Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 AM - Non-disruptive UT-V Maintenance

12:01 PM - CTL Credit by Exam System Maintenance

3:00 PM - UTmail Signup Portal Maintenance

6:00 PM - Domain Controller Operating System Upgrade

14

All Day - Wireless Network Maintenance

All Day - Non-disruptive UT-V Maintenance

6:30 AM - UTLogin Planned Maintenance

1:00 PM - UTmail Signup Portal maintenance

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

7:00 PM - AEMS Maintenance - Rollup 6 deployment

15

All Day - Non-disruptive UT-V Maintenance

6:00 PM - Domain Controller Operating System Upgrade

7:00 PM - AEMS Maintenance - Rollup 6 deployment

10:00 PM - SharePoint Maintenance (Fri)

16

7:00 AM - EWDE Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!