The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/21/2014
6:30 PM
RESOLVED: Some users experiencing Office 365 connectivity issues
Service Restored

6:26pm
Microsoft engineers report that the affected portion of Office 365 infrastructure has been repaired and returned to service.  Ongoing testing will be conducted by ITS Systems staff to ensure the quality of the service.  This issue can be considered resolved at this time.


5:00pm
Microsoft engineers have shifted Office 365 traffic to unaffected servers in an attempt to mitigate the impact of the issue on users.  We continue to recommend that users experiencing this issue use of the Outlook Web App (https://office365.austin.utexas.edu/).  ITS Systems staff will continue to monitor this issue and will provide further updates as they occur.  The next update will be posted at 7:00 PM.


4:00pm
Microsoft has determined that a portion of capacity that facilitates connections to Office 365 from desktop mail clients is degraded.  We continue to recommend that affected users make use of the Outlook Web App (https://office365.austin.utexas.edu/).  The next update will be posted at 5:00 PM.


3:00pm
Working with ITS Systems staff, Microsoft has determined that this issue is affecting connectivity for a large number of users in the Office 365 environment.  Microsoft engineers are investigating the root cause in pursuit of a resolution.
At this time, ITS recommends that users experiencing difficulties use the Outlook Web App (https://office365.austin.utexas.edu), which appears to be functioning correctly.  The next update will be posted at 4:00 PM.


2:07pm
ITS Systems Staff have opened a critical severity support case with Microsoft, and the investigation is ongoing.  Next update: 3:00 PM.


1:14pm
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

10/21/2014
2:37 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

2:35
Canvas Status Update
Extended processing time on certain Canvas imports and exports

Hi Admins—

Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!



1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 07/27/2014 - 08/16/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
27

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - Update to DMG

28

6:00 PM - Domain Controller Operating System Upgrade

29

7:00 AM - Central Web Authentication maintenance in Beta UT Direct

7:15 AM - Virtual ID Card Non-Disruptive Maintenance

7:15 AM - Student Photo Roster Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

5:30 PM - UTLogin Expedited - Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

30

8:00 AM - ITS Website Non-Disruptive Maintenance

12:00 PM - Course Instructor Survey non-disruptive maintenance

12:01 PM - CTL's Credit by Exam system maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - UT Lists planned maintenance

31

6:30 AM - TRAC maintenance

6:30 AM - Two Factor Authentication System Routine Software Updates

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

1

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

2

7:00 AM - EWDE Maintenance

8:00 AM - Footprints Maintenance - ITS Incident Management

6:00 PM - Domain Controller Operating System Upgrade

3

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

4

6:00 PM - Domain Controller Operating System Upgrade

5

7:00 AM - Monthly JIRA Application Maintenance

7:00 AM - NOC A Generator service

7:00 AM - Central Web Authentication Maintenance on DPDev1

8:00 AM - beta.dp.utexas.edu Utlogin maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

6

6:00 AM - Monthly MSSQL Maintenance

7:00 AM - Credit Card Processing updates for PCI compliance

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 AM - Emergency Non-Disruptive Maintenance - UPS & Battery PMs

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Domain Controller Operating System Upgrade

6:30 PM - (VoIP) Gather SBC traces

9:30 PM - Document Repository - quarterly PROD host patching

7

8:00 AM - Emergency Non-Disruptive Maintenance - UPS & Battery PMs

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

8

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

9

7:00 AM - EWDE Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

11

All Day - Wireless Network Maintenance

6:00 PM - Domain Controller Operating System Upgrade

9:00 PM - UTVM patching (new voice mail system)

12

All Day - Wireless Network Maintenance

7:00 AM - Central Web Authentication Maintenance on UT Direct

8:00 AM - UTForge quarterly OS maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

13

All Day - Wireless Network Maintenance

6:00 AM - Application Registry (AppReg) Server Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 AM - Non-disruptive UT-V Maintenance

12:01 PM - CTL Credit by Exam System Maintenance

3:00 PM - UTmail Signup Portal Maintenance

6:00 PM - Domain Controller Operating System Upgrade

14

All Day - Wireless Network Maintenance

All Day - Non-disruptive UT-V Maintenance

6:30 AM - UTLogin Planned Maintenance

1:00 PM - UTmail Signup Portal maintenance

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

7:00 PM - AEMS Maintenance - Rollup 6 deployment

15

All Day - Non-disruptive UT-V Maintenance

6:00 PM - Domain Controller Operating System Upgrade

7:00 PM - AEMS Maintenance - Rollup 6 deployment

10:00 PM - SharePoint Maintenance (Fri)

16

7:00 AM - EWDE Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!