The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/22/2014
6:54 PM
RESOLVED: Message Waiting Indicator and other VoIP problem
Service Restored

Maintenance has completed and resolved the issues.  Please report any continuing problems to https://utdirect.utexas.edu/tn/tr/index.WBX.


ITS will be performing emergency maintenance on the VoIP system from 6:30 to 7:00pm today. 
Customers may experience trouble originating calls for one minute during this time.  No other interruptions are expected.
Our next update will be at 7:00pm.


We have become aware that certain services on the new VoIP system are not functioning properly.
1. Customers may not see a visual voice mail message indicator on their phones when a caller leaves them a voice mail message.
2. Other customers who have keys programmed on their VoIP phones that allow them to monitor the status of a co-worker’s phone line may discover this “busy lamp” does not function.
ITS Voice Services continues to investigate.

7/22/2014
4:24 PM
RESOLVED: UT-V Host Storage issue
Service Restored

All VMs that were running on the affected host have been powered back on. We continue to work with vendors to identify the cause of the recent service instability.


The host in the UT-V environment that has been having issues will need to be rebooted. We have been contacting affected customers and asking for their VMs to be shutdown gracefully. We plan to reboot the UT-V host close to 3:50pm. The outage may last up to 30 minutes. We plan to have the customer VMs powered on by 4:30pm.


UT-V staff continue to work with VMware critical support to resolve the issue.


The issue with the a host in the virtual server environment (UT-V) is still under investigation.


A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/22/2014
1:29 PM
RESOLVED:  Non CAT-I MySQL problem
Service Restored

The affected non cat-1 MySQL service has been restored.  The ITS alerts page was transferred to the emergency page due to the MySQL issues. It was delayed in its return to service due to issues with Expression Engine that ITS Apps has resolved & came back up around 1:00 PM. 


12:50 PM
UT Lists back in service.

12:34 PM Resolved
Non-cat1 mysql service has been restored.
Systems staff continue to monitor but we believe the issue is resolved.

12:32 PM
Currently there are issues with the virtual server environment (UT-V) and MySQL. ITS Systems staff are investigating both but at this time they appear to be unrelated.

12:27 PM
The UT Lists mailing list service is currently unavailable due to the already reported non Cat 1 MySQL database access issues.

12:25 PM
Non CAT-I MySQL is currently having issues with accepting user connections.  ITS staff is currently investigating.

12:23 PM
We have been receiving calls about multiple University websites being down including the ITS Public Pages, the registrar’s website, and bealonghorn. We are investigating a possible large-scale disruption of database services. Here is the error message we the websites are showing:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in/export/httpd/data/its/events/includes/mysql_connect_calendar.phpon line 19
We’re sorry—an error occurred and a connection to the database could not be established.


12:22 PM
Several sites across campus are similarly affected. The common thread appears to be MySQL.

12:21 PM
There is an issue with non-Cat1 MySQL. It has taken down the entire ITS website:

www.utexas.edu/its

and other sites.


Currently there are issues with the virtual server environment.  ITS Systems is investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 07/06/2014 - 07/26/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
6

All Day - AD Remediation

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7

All Day - AD Remediation

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8

All Day - AD Remediation

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:30 AM - Student Photo Roster Planned Outage Maintenance

6:30 AM - ID Photo Gateway Planned Outage Maintenance

6:30 AM - Virtual ID Cards Planned Outage Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

9

All Day - AD Remediation

6:30 AM - UTLogin planned maintenance

7:00 AM - UDC- Power monitoring system Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 PM - vSphere and vCenter 5.5u1 upgrade

10

All Day - AD Remediation

7:30 AM - TRAC maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

12:00 PM - Mainframe Transfer Service Migration

5:00 PM - Blog Service Weekly Maintenance

11

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 PM - SharePoint Maintenance (Fri)

12

All Day - AD Remediation

7:00 AM - EWDE Maintenance

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - Hardware Migration of the Production ITS Central RAC Database Planned: Outage Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:00 AM - Student Photo Roster Planned Outage

9:00 AM - Virtual ID Cards Planned Outage

9:00 AM - ID Photo Gateway Planned Outage

6:00 PM - Adobe Connect upgrade

13

All Day - AD Remediation

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

14

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - Name Server Operating System Upgrade

15

All Day - AD Remediation

8:00 AM - qual.its.utexas.edu UTLogin maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - Name Server Operating System Upgrade

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

16

All Day - AD Remediation

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - Blogs Planned Outage (MySQL Maintenance)

6:30 AM - Wikis Planned Outage (MySQL Maintenance)

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:30 AM - Javamail, FTPMail PROD host patching

10:00 AM - Name Server Operating System Upgrade

12:01 PM - CTL's Credit by Exam System Maintenance

2:00 PM - PROD uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - ERP/UTD Application Registry Maintenance

10:00 PM - UT Lists planned maintenance

17

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - Name Server Operating System Upgrade

11:00 AM - Javamail application update

4:15 PM - uTexas Identity Manager (TIM) PROD Expedited Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

18

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

2:45 PM - MSSQL SQL01: Passive node maintenance

7:00 PM - SYSVOL migration to DFSR

10:00 PM - SharePoint Maintenance (Fri)

19

7:00 AM - EWDE Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

7:00 PM - SYSVOL migration to DFSR

20

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

7:00 PM - SYSVOL migration to DFSR

21

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - MSSQL SQL01: Passive node maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

11:00 AM - UTmail Signup Portal Maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - Central Web Authentication maintenance in Qual UT Direct

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - UTmail Signup Portal Expedited Maintenance

3:30 PM - UTmail Signup Portal Expedited Maintenance

10:00 PM - SharePoint Maintenance (Tue)

23

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:30 AM - SDS - Digital Download Service maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

12:01 PM - CTL's Credit by Exam System maintenance

24

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

8:00 AM - UTForge monthly application maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

5:00 PM - Blog Service Weekly Maintenance

25

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - Group E-Mail Planned Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

11:00 AM - UTLogin routine maintenance

6:00 PM - Domain Controller Operating System Upgrade


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!