The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/26/2014
4:05 PM
dpdev1 maintenance
Under Investigation

Tues 26 Aug 4:05 PM
jEdit/DMG plugin update:  While Mac client prototypes are quite promising, testing of prototype solutions has turned up a problem for Windows clients.  Stewards continue development, but the timeframe for delivery is unknown at this point.

The next update will be 4:00 PM on Wednesday 8/27, or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface.


Mon 25 Aug 4:01 PM
jEdit/DMG plugin update:  Stewards are testing prototype solutions today and still hope for a release by midweek.
The next update will be 4:00 PM on Tuesday 8/26, or earlier if we have more information.
Again, developers can still upload webAgent scripts via the DMG web interface.


Fri 22 Aug 4:23 PM
jEdit/DMG plugin update: Stewards have determined a viable solution and hope to have released it by mid-week next week.  The next update will be 4:00 PM on Monday 8/25, or earlier if we have more information.

We have contacted business stakeholders and determined that no business processes have been affected by the loss of this code editor plugin.  If your area has seen significant impact to your business processes and the use of the DMG web interface is not a sufficient workaround, please contact me and the admins at jedit-admin@utlists.utexas.edu.

Again, developers can still upload webAgent scripts via the DMG web interface.


Thu 21 Aug 3:54 PM
jEdit/DMG plugin update: Status is unchanged as work continues.  We will update the list in 24-hour increments during the work week.  The next update will be 4:00 PM tomorrow, Friday 8/22, or earlier if we have more information.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Wed 20 Aug 5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.
Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.
Developers can still upload webAgent scripts via the DMG web interface.


Tue 19 Aug 4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.
Developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.
Please continue to use the web interface for uploads.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.
The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.
Systems staff are investigating the issue.

8/26/2014
3:03 PM
RESOLVED: Canvas Running in Degraded Status
Service Restored

2:58 PM Aug 26, 2014
We took a range of steps to address the slowness some users experienced in Canvas yesterday. About 15% of Canvas users were impacted at some point in the day. We addressed several root-cause issues that should result in improved performance for affected users today.


1:54 AM Aug 26, 2014
Canvas Status Update

Urgent maintenance complete

The urgent maintenance event announced earlier is complete. Users can now access and use Canvas again.

Thanks,
Canvas Support


12:59 AM Aug 26, 2014
Canvas Status Update
Brief (less than 5 minutes) urgent maintenance event overnight

Starting at about 2:00 AM Eastern Time (1:00 AM Central Time) this morning, we will perform a series of very brief urgent maintenance events. Your users will be unable to access Canvas for about five minutes between 2:00 AM ET and 4:00 AM ET (1:00 AM and 3:00 AM Central Time). We will send you a notice when the event affecting your instance is complete.

The purpose of this event is to bring upgraded hardware online to serve your instance of Canvas. A small percentage of Canvas users experienced slowness in the application at points today; this is a preventative step to ensure that performance is normal for all users as usage increases.

Thanks for all you do to serve your users! It’s a privilege to work with you.

Canvas Support


11:55
As of 11:00 am today Canvas has been running slowly and is now confirmed to be running in degraded status. This impacts all canvas users.

8/26/2014
2:55 PM
RESOLVED: Blackboard course load issues
Service Restored

14:45
Class, Instructor, and Enrollment files were successfully loaded without error. At this time all Blackboard data should be up to date with courses selected to be in Blackboard up until the noon-today timeframe.


14:08
There have been errors loading 73 out of 874 courses opted into in Blackboard for Fall 2014.  No data has been lost from the course containers, but those courses and their enrollments are not currently available.

Systems staff continues to investigate.


1353
Some enrollment data was not properly loaded into Blackboard this morning, and some class and enrollment information is missing from the service.

Systems staff are investigating.

8/26/2014
2:39 PM
RESOLVED:UTLogin problems
Service Restored

1432
UTLogin is stable now. The errors would have been encountered during 2:02 - 2:08 PM. We are continuing to monitor the service closely.


1410
We are experiencing intermittent errors with UTLogin.  ITS Applications staff is investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 07/06/2014 - 07/26/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
6

All Day - AD Remediation

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7

All Day - AD Remediation

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8

All Day - AD Remediation

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

6:30 AM - Student Photo Roster Planned Outage Maintenance

6:30 AM - ID Photo Gateway Planned Outage Maintenance

6:30 AM - Virtual ID Cards Planned Outage Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

9

All Day - AD Remediation

6:30 AM - UTLogin planned maintenance

7:00 AM - UDC- Power monitoring system Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 PM - vSphere and vCenter 5.5u1 upgrade

10

All Day - AD Remediation

7:30 AM - TRAC maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

12:00 PM - Mainframe Transfer Service Migration

5:00 PM - Blog Service Weekly Maintenance

11

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 PM - SharePoint Maintenance (Fri)

12

All Day - AD Remediation

7:00 AM - EWDE Maintenance

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - Hardware Migration of the Production ITS Central RAC Database Planned: Outage Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:00 AM - Student Photo Roster Planned Outage

9:00 AM - Virtual ID Cards Planned Outage

9:00 AM - ID Photo Gateway Planned Outage

6:00 PM - Adobe Connect upgrade

13

All Day - AD Remediation

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

14

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - Name Server Operating System Upgrade

15

All Day - AD Remediation

8:00 AM - qual.its.utexas.edu UTLogin maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - Name Server Operating System Upgrade

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

16

All Day - AD Remediation

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - Blogs Planned Outage (MySQL Maintenance)

6:30 AM - Wikis Planned Outage (MySQL Maintenance)

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:30 AM - Javamail, FTPMail PROD host patching

10:00 AM - Name Server Operating System Upgrade

12:01 PM - CTL's Credit by Exam System Maintenance

2:00 PM - PROD uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - ERP/UTD Application Registry Maintenance

10:00 PM - UT Lists planned maintenance

17

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - Name Server Operating System Upgrade

11:00 AM - Javamail application update

4:15 PM - uTexas Identity Manager (TIM) PROD Expedited Non-Disruptive Maintenance

5:00 PM - Blog Service Weekly Maintenance

18

All Day - AD Remediation

9:00 AM - ESXi hosts upgrade to 5.5u1

2:45 PM - MSSQL SQL01: Passive node maintenance

7:00 PM - SYSVOL migration to DFSR

10:00 PM - SharePoint Maintenance (Fri)

19

7:00 AM - EWDE Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

7:00 PM - SYSVOL migration to DFSR

20

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

7:00 PM - SYSVOL migration to DFSR

21

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - MSSQL SQL01: Passive node maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

11:00 AM - UTmail Signup Portal Maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - Central Web Authentication maintenance in Qual UT Direct

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - UTmail Signup Portal Expedited Maintenance

3:30 PM - UTmail Signup Portal Expedited Maintenance

10:00 PM - SharePoint Maintenance (Tue)

23

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:30 AM - SDS - Digital Download Service maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

24

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

8:00 AM - UTForge monthly application maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

5:00 PM - Blog Service Weekly Maintenance

25

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - Group E-Mail Planned Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:00 AM - Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - EWDE Maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

11:00 AM - UTLogin routine maintenance

6:00 PM - Domain Controller Operating System Upgrade


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!