The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/5/2016
3:18 PM
RESOLVED - SQL 2012 unplanned maintenance
Service Restored

05/05/2016 3:09
SQL2012 unplanned maintenance has concluded.


05/05/2016 2:43 PM
One of the SQL 2012 Production instances is having performance issues.  ITS Systems Database team is currently working on resolving the issue. 
Customers who are connecting to SAGL1, SAGL2 and SAGL3 will experience a brief connection interruptions while we migrate the Availability Groups to other SQL instances.

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 08/03/2014 - 08/23/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
3

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

4

6:00 PM - Domain Controller Operating System Upgrade

5

7:00 AM - Monthly JIRA Application Maintenance

7:00 AM - NOC A Generator service

7:00 AM - Central Web Authentication Maintenance on DPDev1

8:00 AM - beta.dp.utexas.edu Utlogin maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - Web Central Biweekly Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

6

6:00 AM - Monthly MSSQL Maintenance

7:00 AM - Credit Card Processing updates for PCI compliance

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 AM - Emergency Non-Disruptive Maintenance - UPS & Battery PMs

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Domain Controller Operating System Upgrade

6:30 PM - (VoIP) Gather SBC traces

9:30 PM - Document Repository - quarterly PROD host patching

7

8:00 AM - Emergency Non-Disruptive Maintenance - UPS & Battery PMs

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

8

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

9

7:00 AM - EWDE Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

11

All Day - Wireless Network Maintenance

6:00 PM - Domain Controller Operating System Upgrade

9:00 PM - UTVM patching (new voice mail system)

12

All Day - Wireless Network Maintenance

7:00 AM - Central Web Authentication Maintenance on UT Direct

8:00 AM - UTForge quarterly OS maintenance

9:00 AM - QUAL uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

13

All Day - Wireless Network Maintenance

6:00 AM - Application Registry (AppReg) Server Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 AM - Non-disruptive UT-V Maintenance

12:01 PM - CTL Credit by Exam System Maintenance

3:00 PM - UTmail Signup Portal Maintenance

6:00 PM - Domain Controller Operating System Upgrade

14

All Day - Non-disruptive UT-V Maintenance

All Day - Wireless Network Maintenance

6:30 AM - UTLogin Planned Maintenance

1:00 PM - UTmail Signup Portal maintenance

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

7:00 PM - AEMS Maintenance - Rollup 6 deployment

15

All Day - Non-disruptive UT-V Maintenance

6:00 PM - Domain Controller Operating System Upgrade

7:00 PM - AEMS Maintenance - Rollup 6 deployment

10:00 PM - SharePoint Maintenance (Fri)

16

7:00 AM - EWDE Maintenance

17

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

18

9:00 AM - Urgent Email Planned Maintenance

2:00 PM - FC path maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Group E-Mail Planned Maintenance

19

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - dpdev1.dp.utexas.edu Utlogin maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

10:00 PM - SharePoint Maintenance (Tue)

20

6:30 AM - JIRA Dependency Maintenance (MySQL)

6:30 AM - Wikis Planned Outage (MySQL Maintenance)

6:30 AM - Blogs Planned Outage (MySQL Maintenance)

6:30 AM - Document Repository interruption caused by monthly Cat1 MySQL maintenance

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

2:30 PM - Planned Disruptive TED Maintenance

21

6:30 AM - Two Factor Authentication System Routine Software Updates

7:30 AM - TRAC maintenance

9:00 AM - Shibboleth Production Maintenance - Non-Disruptive

12:00 PM - Mainframe transfer service migration

5:00 PM - Blog Service Weekly Maintenance

6:30 PM - Session Border Controller Patching

22

8:00 PM - Austin AD DC maintenance

10:00 PM - SharePoint Maintenance (Fri)

23

7:00 AM - EWDE Maintenance


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