The University of Texas at Austin

Automated Attendants

Overview

An auto-attendant can route multiple simultaneous phone calls to the appropriate person and may also be used as a "back up" to your receptionist if the phone line is busy or unanswered. Users can turn the auto-attendant on and off using their phone's call-forwarding feature.

Features

  • Answer multiple phone lines, and transfer calls to the appropriate faculty and staff phones
  • Present callers with a menu of options to choose from (including submenus, if needed)
  • Play a directory of faculty/staff phone numbers that allows callers to transfer to any UT extension (5-digit phone number) they enter
  • Transfer callers directly into a voice mailbox (with or without playing the mailbox's own greeting)
  • Play pre-recorded answers to frequently asked questions
  • Play different greetings and offer different sets of options based on time-of-day, day-of-week, or holidays

Cost

Item Installation Charge Monthly Charge
Main Menu
$194.00
$12.40
Submenu
$65.00
$2.60
Ports, each (simultaneous callers)
N/C
$16.55
Order Charge
$23.00
N/C

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!