New Users
This page describes the steps needed to plan and order auto-attendant service.
Step 1: Assess Your Department's Needs
- Determine if routine call transfers or FAQs could be handled by an auto-attendant.
- Divide your department into work groups to which callers can quickly be routed.
- Determine if your department would benefit from having different greetings or menu options at different times (i.e., business hours, after-hours, weekends, holidays).
Step 2: Write Your Script
Create scripts for your main menu and sub-menus. See Tips for creating a professional auto-attendant script for help writing your script.
Step 3: Order Your Auto-attendant
To start the ordering process, send an e-mail to the auto-attendant administrator and attach your script. Include a contact name and phone number for your department. We will contact you to determine:
- the phone number(s) on which the auto-attendant is to be placed.
- specifics of the implementation, such as number of ports (simultaneous callers).
- if scheduling is required.
- the account number to be charged, a name of the signer who has authorized your order.
Actual implementation will be coordinated with your contact person.
