The University of Texas at Austin

CAST AWARD: commitment, attitude, service, teamwork

ITS CAST Award: Commitment, Attitude, Service, Teamwork

Criteria

The CAST Award will be given based on the following criteria:

Commitment

  • Takes the initiative to improve individual skills and knowledge.
  • Identifies and addresses work problems and helps to resolve them.
  • Accepts responsibilities and performs duties above and beyond what is normally expected; works diligently to help complete a critical work project.
  • Demonstrates extensive knowledge and competence in a wide array of work related topics.
  • Uses knowledge and expertise to quickly troubleshoot/solve problems.
  • Handles a large workload in an effective and timely fashion.
  • Completes tasks with little description, direction, or supervision.
  • Reorganizes work to increase effectiveness.

Attitude

  • Remains calm and assured in a crisis while helping others get through the crisis.
  • Serves as a positive role model for others.
  • Recognizes others' special events and/or accomplishments, either publicly or privately.
  • Commands the respect of co-workers, supervisor, students, and clients alike.
  • Interacts with others in a positive, enthusiastic, and cheerful manner.

Service

  • Suggests and/or develops new work methods that increase productivity, save time and money.
  • Performs work that brings attention and distinction to the department/university.
  • Exhibits a high degree of professionalism and serves as a checkpoint for quality control.
  • Provides services which are outside the scope of normal work duty.
  • Eliminates unnecessary steps or actions for delivering services.
  • Serves on university-related committees that promote the department/university and its faculty, staff, students and clients.
  • Works with groups outside the department/university to promote the welfare of faculty, staff, students and clients.
  • Develops processes or programs that are imitated in other departments or universities.

Teamwork

  • Assists others with both personal and professional challenges that impact work life.
  • Acts as a team player and encourages teamwork in others.
  • Acts as a mentor for others by providing advice, guidance, feedback, and encouragement.
  • Helps to integrate new employees or supervisors into the work environment.
  • Shares personal knowledge and skills with others in an effort to train them.

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Chat with a Help Desk consultant

* Email your help request

* Submit a service request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!