The University of Texas at Austin

Campus Security Systems

Frequently Asked Questions

In January 2012, the University of Texas at Austin added a new policy on Video and CCTV Security Systems to the Handbook of Operating Procedures. Here are answers to some common questions about the new policy.

General

How do I determine the best security camera location?

You can contact UTPD Crime Prevention unit for a site survey and recommendation or you can contact Campus Security Systems staff at 471-6131 who will also come out and conduct a site survey.

How do I get an estimate?

Please use the REQUEST SERVICE button.

What type of equipment can I use?

Please refer to the Video Technical Specification form.

My camera is not working, what do I do?

Please contact 471-5711 to report the problem. A technician will be dispatched to assess the trouble. A REQUEST SERVICE form will need to be completed to fix the problem. You will be billed for the labor and materials needed.

How do I register my cameras?

Please contact your local TSC who will be able to assist.

Where can I find the policy regarding video security?

Please see the Handbook of Operating Procedures to review the policy.

Additional Information

Who should I contact if I have questions?

For additional information, please send an email to video_security_help@utlists.utexas.edu. We will respond to e-mail messages within 4 business hours.

Trouble viewing the documents available on this page? Download the Adobe PDF Reader.

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!