Help
Before You Begin
- How does Enterprise Whole Disk Encryption work?
- Do I need Enterprise Whole Disk Encryption?
- Is this service compatible with my computer?
Requesting and Installing
- Departments: Getting your department set up to use Enterprise Whole Disk Encryption
- Users: Requesting and installing the encryption client
Using the Encryption Client
- Using a computer with whole disk encryption installed
- Synchronizing your computer with the server
- Uninstalling the encryption client from your computer
- Checking that your computer is protected
Troubleshooting
- I've forgotten my encryption password and cannot log on to my computer.
- My computer has been lost or stolen. What should I do?
- Who is my support contact?
- "Authentication signature is not valid"
- "Unable to convert IP address to hostname"
Information for Technical Support Staff
- Configuring download options for your department's installer
- Setting up and managing encryption and startup requirements for machines
- Finding information about a user
- Finding information about a device
- Adding and removing users for a device
- Performing machine recovery (user has forgotten password)
- Performing disaster recovery (user's computer has failed)
- Testing compatibility of a computer with the client
- Viewing logs for a department
- Uninstalling the encryption client from a user's computer
