The University of Texas at Austin

Footprints Incident Tracking System

Overview

Footprints provides an incident tracking system for ITS and other customers on campus. It provides an integrated response to customer service requests and will also result in a lower total cost of ownership by consolidating some of the multiple ticketing systems previously in use throughout the University.

Features

  • Easy-to-use, streamlined interface.
  • Regular reminders for ongoing incidents.
  • Resource management, time tracking and reporting functions.
  • Customizable email notices.
  • Excellent customer communications tool.

Cost

Colleges and departments at The University of Texas at Austin can license the FootPrints Incident Tracking System at the following rates:

Concurrent License (Initial) 4 to 6 agents $1437
Concurrent License (Renewal) 4 to 6 agents $287 per year
Fixed License (Initial) 1 agent $911
Fixed License (Renewal) 1 agent $182 per year
  • Concurrent licenses connect to available seats on the FootPrints license pool and may be shared between multiple casual users.

  • Fixed licenses allow individual dedicated access and are recommended for daily users who spend four hours or more logged in a day.

If you represent a college or department at the university and are interested in licensing FootPrints for your organization or have a question about what type of license to purchase, please contact footprints@utlists.utexas.edu.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!