The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Getting Started with ITS

Faculty: IT@UT for Teaching, Research and Learning

Information Technology Services (ITS) is committed to providing the best tools and support available to assist faculty in pursuing their academic mission at The University of Texas at Austin. Here are some basics for getting started with technology at the university.

Your university electronic identification

Before you arrived on campus, a unique, upgraded electronic identification (EID) was created for you. When used with a strong password, your UT EID allows secure access to a wide variety of online university resources. Remember to keep your password safe and never share it!

Get your official ID card

The ID Center provides you with an official university ID card. Your card gives you access to certain buildings and can be used as your campus library card. The ID Center is centrally located on campus at the Information Desk on the first floor of the Flawn Academic Center (FAC).

Secure your computer and your work

ITS offers you a variety of free, useful software on the Anti-Virus Software site to protect your personal computer when working and communicating online. The anti-virus software suggestions meet university information security requirements. Download, install and run security software on your personal computer today!

Set up your university email

The university provides each faculty member with an email account at no cost. Your department or college might provide an additional email account as well.

Manage your courses, your students and your research online

Canvas, an online learning management system (LMS), was designed for the 21st century learning environment. Clean and simple to use, it is highly robust with interconnected features that can extend teaching and learning beyond the limits of the physical classroom. Canvas allows you to integrate multimedia course content, course communications, student assessments (quizzes, assignments), and student grades to create a cohesive, connected virtual space for your class.

Get big savings on computer products

The Campus Computer Store provides a convenient, on-campus outlet for purchasing hardware, software and accessories at low academic pricing. ITS negotiates with top manufacturers for discounts on a range of computer products.

Know your rights and responsibilities

An IT Acceptable Use Policy (AUP) provides guidelines for the responsible use of computer resources at the university, including email, computer accounts and Internet access. This policy also describes your rights and responsibilities when it comes to copyrighted materials, confidential information and much more. Read the AUP and learn where you stand in relation to your students’ confidential information.

Get help

The UT Service Desk is available by phone, email or instant message to answer any of your computing and technology questions. A repair service for more serious computer problems is also available.

Schools and colleges frequently have their own departmental IT support staffs as well. Check to find out what local IT help resources are available to you.

Faculty members are eligible for the services ITS provides. Some schools and colleges, including Cockrell School of Engineering, College of Education, McCombs School of Business, School of Architecture, and School of Information also provide their faculty with additional resources and requirements, such as custom email addresses and laptop specifications. Be sure to check with your school to see what else is available to you.

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!

Get IT Services “on the go.”

Your IT benefits are not limited only to campus use. A number of ITS products and services also extend to wherever you conduct your research.

  • Protect your personal or home computer with software available on the  Anti-Virus Software Web site.
  • The UT Service Desk is available to help you by phone, email or instant message.
  • Check your email from any Internet-connected computer.
  • Use the Canvas Learning Management System (LMS) to communicate with students and organize your classes.
  • Check your voice mail by calling 512-232-1000, or log into the SmartVoice client from any Web browser.