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Help & Support / Accounts for Individuals

Getting Started

• Getting a Personal Account

Service Management

• Adding Funds to a Personal Account
• Adding Services
• Canceling or Removing Services
• Checking Charges
• Closing Your Account
• Failing to Pay
• Getting a Refund
• Paying for Services
• Renewing Services

Advanced Topics

• Changing Spending Limits (Student Organizations)
• Getting Information About Someone Else's Account
• Paying After Leaving the University
• Paying With Scholarship Money
• Services for Retirees
• Services for Visiting Scholars

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!