The University of Texas at Austin

Accounts for Individuals

Failing to Pay

You are responsible for checking your account charges and paying them. Your charges for the service or the funds will appear on the What I Owe page (UT EID required). If these charges remain unpaid beyond the due date, your paid ITS services will be disconnected and you could be barred from registering for classes, getting transcripts or diplomas, or using other university services until the charges have been paid.

If you do not pay your regular ITS charges by the due date, access to all paid ITS services will be turned off and prohibited, regardless of which ITS service generated the charge. If that happens, you will be unable to log in to use any paid ITS services, and you will not be able to access your files and email on ITS systems. (Your email will continue to collect on the host, subject to disk storage limitations and policy.)

Once you pay your ITS charges, your access to ITS services will be restored, unless there are circumstances that dictate otherwise — for example, abuse of your account.

The Fate of Your Files

If your ITS services are turned off or access is prohibited due to non-payment, your files on timesharing accounts will remain online for 30 days. You will not be able to access them until you pay the money you owe. Once you pay your bill, your account will be turned on and you will be able to access your files again. This process may take between 24 to 48 hours. You will continue to be charged your usual storage fees during the time you were unable to access your files.

If your charges remain unpaid for longer than 30 days, your files will be removed to tape. They will be kept on tape for six months from the original date of disconnection. If you pay your charges after your files have been removed to tape, they will be restored. However, this may take up to three business days. You will also be charged both:

  • A restoration fee, determined by the current State of Texas open records rates and the amount of staff time required to restore your files.

  • Storage charges for the period during which your files were inaccessible.

After the six months has elapsed, ITS cannot guarantee that your files can be recovered.

Last updated June 12, 2012 @ 2:16 pm

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!