The University of Texas at Austin

Austin Exchange Messaging Service

Accessing Mailboxes If You Are a Delegate (Mac)

  • Operating System: Mac OS X 10.6 and above

  • Application: Microsoft Outlook 2011

If someone has assigned you as their delegate, you can send or receive email or meeting requests on their behalf. You must acknowledge the assignment to display their Austin Exchange Messaging Service (AEMS) account.

Microsoft Outlook 2011

  1. In Outlook 2011 for Mac, select the Tools menu and then Accounts.

  2. In the window that appears, select your AEMS account and then click the Advanced… button.

  3. Click the Delegates tab. In the section named Users I am a delegate for, click the Add… button.

  4. The Select User window will appear. Type in the name of the shared mailbox in the text box and click the Find button. Select the desired user from the search result list that appears and click OK.

  5. Click OK again to close the accounts window. After a short period of time, that shared mailbox will appear as a folder in the View list on the left side.

Removing a shared mailbox from view

If you have previously connected to a shared mailbox and no longer want to see it or no longer have proper access to it:

  1. Open Outlook 2011 for Mac and from the Tools menu, select Accounts.

  2. In the window that appears, select your AEMS account and click the Advanced… button.

  3. Click the Delegates tab. In the section named People I am a delegate for, select the shared mailbox in the list and click the "-" (minus) button. Click OK when done.

  4. The shared mailbox will no longer appear as a folder in the View list on the left side.

Last updated August 9, 2012 @ 4:24 pm

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