The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Automated Attendants

Recording an Auto-Attendant Message

The User ID, password, and message numbers for your auto-attendant are provided by the administrator. Please email the auto-attendant administrator, or call 471-9100 if you do not have this information.

To create your auto-attendant recordings:

  1. Call the auto-attendant prompt maintenance number: 471-4444.

  2. At the prompt, enter both your User ID and password together, followed by the pound (#) sign.

  3. Enter the 2-digit message number you wish to record.

  4. After entering the first 2-digit number, you will hear a default recording. Press 1 to record over it, then press 1 again to end your new recording.

  5. The recording will play back for you. At any time, press 1 to re-record it, or press 2 to keep it.

  6. Repeat steps 2 through 5 for each 2-digit message number that you wish to record. You can then hang up (there's no need to log out).

  7. Call the administrator at 471-9100 when your recordings are done. The new auto-attendant will be placed on a test line, and the number given to you so you can test it. Once you're satisfied, the administrator will complete installation on your departmental phone number.

Last updated June 12, 2012 @ 3:27 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!