Ordering the Auto-Attendant Service
These are the steps needed to plan and order auto-attendant service.
Assess your department's needs
Determine if routine call transfers or FAQs can be handled by an auto-attendant.
Divide your department into work groups to which callers can quickly be routed.
Determine if your department will benefit from having different greetings or menu options at different times (e.g., business hours, after-hours, weekends, holidays).
Write your script
Create scripts for your main menu and submenus. See creating a professional auto-attendant script for help writing your script.
Order your auto-attendant
To start the ordering process, send an email to the auto-attendant administrator and attach your script. Include a contact name and phone number for your department. We will contact you to determine:
the phone number(s) on which the auto-attendant is to be placed.
specifics of the implementation, such as number of ports (simultaneous callers).
if scheduling is required.
the account number to be charged, a name of the signer who has authorized your order.
Actual implementation will be coordinated with your contact person.
Last updated December 6, 2012 @ 3:56 pm