The University of Texas at Austin

Austin BlackBerry Service

Technical Information for Austin Blackberry Service

This page provides technical information and specifications for Austin BlackBerry Service.

Client Access License

Your wireless service provider may mention that a Client Access License (CAL) is required to access the BlackBerry Enterprise Server. Austin BlackBerry Service includes a CAL, and the cost of the CAL is covered in your $10 monthly service fee.

How Services Are Integrated

Austin Blackberry Service is based on Research In Motion's (RIM) BlackBerry Enterprise Server (BES). The BES server integrates with the ITS Austin Exchange Messaging Server (AEMS), which provides email, calendar, contacts, task lists, and other personal management information to UT Austin AEMS subscribers. The BES server pushes AEMS data to BlackBerry devices via the user's wireless service provider.

Diagram of how Austin BlackBerry Service provides wireless access to AEMS information.

BlackBerry Simulator

For individuals who provide technical support for BlackBerry devices but do not have a device themselves, the BlackBerry Simulator may be a useful tool. In addition to simulating BlackBerry features and functions, including connectivity, you can choose a variety of BlackBerry devices to simulate, allowing you to support many of the devices your clients might use. You must also download the BlackBerry JDE to use the simulator to its fullest extent.

Last updated July 19, 2012 @ 3:45 pm

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!