The University of Texas at Austin

Austin BlackBerry Service

Why Can't I Browse the Web on My BlackBerry?

You must have a data plan from your service provider to browse the Web from your BlackBerry. If you have an active data plan and you still can't browse, try the following steps to address the problem:

  1. Check wireless antenna signal strength.

  2. See if you can still make phone calls.

  3. Send yourself a test email.

If you cannot receive email, it's possible that you may be able to browse the Web using your service provider's Web browser. If your service provider included a special Web browser on your BlackBerry, try browsing with it. If you are successful with the special browser but not the BlackBerry browser, your service provider does not have BlackBerry traffic enabled. If this is the case, contact your wireless service provider.

If you cannot browse with either your service provider's browser or the BlackBerry browser, try these additional steps:

  1. Perform a soft reset.

  2. Perform a hard reset.

  3. Call the ITS Help Desk at 512-475-9400.

Last updated July 19, 2012 @ 3:47 pm

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!