Why Can't I Browse the Web on My BlackBerry?
You must have a data plan from your service provider to browse the Web from your BlackBerry. If you have an active data plan and you still can't browse, try the following steps to address the problem:
See if you can still make phone calls.
If you cannot receive email, it's possible that you may be able to browse the Web using your service provider's Web browser. If your service provider included a special Web browser on your BlackBerry, try browsing with it. If you are successful with the special browser but not the BlackBerry browser, your service provider does not have BlackBerry traffic enabled. If this is the case, contact your wireless service provider.
If you cannot browse with either your service provider's browser or the BlackBerry browser, try these additional steps:
Last updated July 19, 2012 @ 3:47 pm