The University of Texas at Austin

Austin BlackBerry Service

Why Won't My BlackBerry Send and/or Receive New Email Messages?

There are several reasons why your BlackBerry might not be able to send or receive new email messages. Try the following steps to address the problem:

  1. Check wireless antenna signal strength.

  2. See if you can still make phone calls.

  3. See if you can still browse the Web.

  4. Send yourself a test email.

  5. Perform a soft reset.

  6. Perform a hard reset.

  7. Call the ITS Help Desk at 512-475-9400.

Last updated July 19, 2012 @ 3:47 pm

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!