Why Won't My BlackBerry Send and/or Receive New Email Messages?
There are several reasons why your BlackBerry might not be able to send or receive new email messages. Try the following steps to address the problem:
See if you can still make phone calls.
See if you can still browse the Web.
Perform a soft reset.
Perform a hard reset.
Call the ITS Help Desk at 512-475-9400.
Last updated July 19, 2012 @ 3:47 pm