The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.


Forgotten EID Password or Locked UT EID

If you have forgotten your UT EID, or if your UT EID is locked, you can use the online UT EID Self-Service Tools to reset your password. Select the Find/Reset My Password option, and you will be given several options for resetting your password, including a password hint (for guest UT EIDs only), a password reset email, and your password reset questions. If you are unable to reset your password using these options, you will be provided with contact information for further assistance with your UT EID password.

Please note that if your UT EID has been locked for security access, you will not be able to gain access by resetting your password. Instead, contact your UT EID contacts for assistance. The UT EID Self-Service Tools will provide you with the contact information if you walk through the resetting process.

Last updated November 16, 2012 @ 4:00 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!