The University of Texas at Austin

Green Output

Receiving Green Output Report Delivery Notices

Each day, you will receive an email notification that summarizes all Green Output reports generated at your request. Be sure to review the notice carefully, since it will include any error messages or delivery failures that may have occurred.

Handling Failed Delivery

If your notice includes a delivery failure, act promptly. On weekdays, job output may be available for as little as 30 hours after reports are submitted. On weekends and holidays, reports may only be available through Monday afternoon. (The retention period varies.)

  1. Make note of the job name, job number, and the full name of the report. Also, note the error.

  2. If the problem was "Insufficient available capacity" in your account, you may need to delete some files to get enough space for the report (the report size and available space are listed in the notification).

  3. Contact an analyst who is familiar with the application *UTQA (DPIC or ACIC may be able to help you find the right analyst). The analyst can use *UTQA to attempt to deliver the report using the Job name, number and report name that you supply. If all else fails the analyst can get the report to print although the results may not be as neat as what you would normally receive.

Sample Delivery Notification Successful


From: root@new-green-print.its.utexas.edu
To: PULCHRITUDINA.CORNWALLIS@AUSTIN.UTEXAS.EDU
Subject: OPERATIONAL: Output from the Administrative Computing System

The following job(s) on the Administrative Computing System sent electronic output:

Report from job BHNWPAC1 successfully delivered on Monday September 30, 2013 at 02:33:15 PM; url: https://webspace.utexas.edu/pc7jjk1/eReports/BHNWPAC1.S01.CMPRT05.D13273.T1430043.txt.

Report from job BHNWPAC1 successfully delivered on Monday September 30, 2013 at 05:32:44 PM; url: https://webspace.utexas.edu/pc7jjk1/eReports/BHNWPAC1.S01.CMPRT05.D13273.T1730051.txt.

For more information about the green print service, please see the ITS Green Output page (http://www.utexas.edu/its/green-output/). Directions for resolving the most common problems with this service can be found on the ITS Green Output Help page (http://www.utexas.edu/its/help/green-output).

Sample Delivery Notification Failed, Action Required


From: root@new-green-print.its.utexas.edu
To: HORACE.HORSEWALLOP@AUSTIN.UTEXAS.EDU
Subject: OPERATIONAL: Output from the Administrative Computing System ACTION REQUIRED

The following job(s) on the Administrative Computing System sent electronic output:

Report from job UTNWLPRR successfully delivered on Monday September 30, 2013 at 08:20:22 AM; url: https://webspace.utexas.edu/hhhhh666/eReports/A3NWHHHH.J78078.SO.DS2.D13273.T0820008.txt.

Report from job UTNWLPRR successfully delivered on Monday September 30, 2013 at 09:08:42 AM; url: https://webspace.utexas.edu/hhhhh666/eReports/A3NWZZZZ.J78725.SO.DS4.D13273.T0908203.txt.

Permissions problem trying to deliver report from job UNNWPOSI on Monday September 30, 2013 at 02:46:13 PM to server https://webdav.austin.utexas.edu. Intended directory: "/hhhhh666/xyz" Intended file name: "Almagated_widgets.D13273.T1444560.pdf" The target directory "/hhhhh666/xyz" does not exist, and the green print agent does not have permission to create it. Either create the target directory (and authorize the green print agent to write in it) or set the permissions on its parent directory "/" to allow the green print agent to create the target. (Note: UT Austin ITS staff does not have authorization to do this; you must take action yourself to receive reports in this location.)

For more information about the green print service, please see the ITS Green Output page (http://www.utexas.edu/its/green-output/). Directions for resolving the most common problems with this service can be found on the ITS Green Output Help page (http://www.utexas.edu/its/help/green-output).


Last updated October 1, 2013 @ 3:21 pm

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