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Help & Support / Mail Filtering Service

Getting Started

• Blocking Unwanted Email
• How does the university block unwanted email?

Service Management

• An Email I Received Has [UTEXAS: SUSPECTED SPAM] in the Subject Line
• An Email I Sent Was Returned With [UTEXAS: SPAM DETECTED] in the Subject Line
• Reporting Unwanted Email
• Sending Messages as MIME Attachments
• Sending Messages as MIME Attachments: Apple Mail
• Sending Messages as MIME Attachments: Entourage
• Sending Messages as MIME Attachments: Mozilla Thunderbird
• Sending Messages as MIME Attachments: Outlook
• Sending Messages as MIME Attachments: Outlook Express 6
• Unblocking Your Email Server

Advanced Topics

• Technical Staff: Armoring Your Mail Server
• Technical Staff: Configuring a Multi-Function Device to Send Mail
• Technical Staff: Protecting Your Mail Server
• Technical Staff: Requesting Email Filtering

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Email your help request

* Submit a service request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!