The University of Texas at Austin

Austin Exchange Messaging Service

Unable to check AEMS email on Outlook but can check mail in OWA

If you are able to access your AEMS account via Outlook Web App (OWA), but are having problems accessing it via Outlook on your desktop, it may be the case that Outlook is using outdated credentials. Here are a few things to try:

  • If your workstation is in the Austin domain, be sure to log out and log back in again to pick up a fresh authentication token.

  • If your workstation is not in the domain, try the following in Outlook 2010:

    1. Go to the File tab -> Account Settings and click Account Settings.

      Note: In Outlook 2007, go to Tools and select Account Settings.

    2. Double-click your AEMS account and click More Settings...

    3. Go to the Security tab and make sure Always prompt for logon credentials is checked.
    4. Click your way out of the windows and restart Outlook.

If the problem persists, please contact the ITS Help Desk.

For more information on Microsoft Outlook, visit Microsoft's website.

Last updated August 9, 2012 @ 4:14 pm

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