The University of Texas at Austin

Austin Exchange Messaging Service

Access AEMS from a Mobile Device

ITS offers two ways to access your Austin Exchange Messaging Service (AEMS) email account from a mobile device. Each has advantages and disadvantages, and requires a mobile device and a data plan from your wireless service provider (such as AT&T, Sprint,
T-Mobile, Verizon, etc.).

Austin BlackBerry Service

Austin BlackBerry Service uses a proprietary, secure protocol to transmit data back and forth between the server and your mobile BlackBerry device. This allows you to stay connected and fully synchronized with your AEMS email and calendar data wherever you have cellular coverage. This solution is ideal for those who are frequently on the go and need to stay closely connected to their office throughout the day. Austin BlackBerry Service allows you to maintain that important connection without the problems and security concerns of desktop synchronization software.

Advantages

  • Ease of use, simple device configuration

  • Secure proprietary protocol used for data transmission

  • Lost devices can be disabled and data erased

Disadvantages

  • Only works with BlackBerry devices

  • Austin BlackBerry Service subscription required

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ActiveSync on Smartphone Devices

ActiveSync is an industry standard protocol which provides access to your:

  • Inbox

  • Calendar

  • Tasks

  • Contacts

It allows synchronization of your Smartphone device with the server. Since this information is stored on your device, you can access it when outside your wireless provider's coverage area.

Advantages

  • No cost from ITS

  • Offline access to downloaded data

  • Access to Outlook tasks

Disadvantages

  • Higher amount of data transferred to device (contact your wireless service provider for details of your data plan)

  • More memory required on mobile device

If you need assistance with using mobile devices to connect to AEMS email and calendar, please contact the ITS Help Desk.

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Last updated August 10, 2012 @ 11:53 am

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Live chat is not available at this time

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!