The University of Texas at Austin

Austin Exchange Messaging Service

Recovering Deleted Items

  • Operating System: Windows XP, Windows Vista, and Windows 7

  • Application: Outlook 2007, Outlook 2010, and Outlook Web App

Some deleted messages can be restored even after you have emptied your Deleted Items folder. This procedure only works on Windows in Outlook 2007, Outlook 2010, and Outlook Web App (OWA) in Internet Explorer 6 or later, Firefox, Safari, and Chrome. You cannot recover deleted items using OWA Light, Outlook 2011 (Mac), or Microsoft Entourage.

Microsoft Outlook 2007

  1. Open Outlook.

  2. Select your Deleted Items folder.

  3. Select the Tools menu, then select Recover Deleted Items.

  4. Select the items you want to restore.

    Tip: To select a grouping of adjacent items, hold down the Shift key and click the first and last items of the grouping you want to select. To select non-adjacent items, hold down the Ctrl key while clicking each item you want. To select everything, choose the Select All option.

  5. Select Recover Selected Items.

Microsoft Outlook 2010

  1. Open Outlook.

  2. Select your Deleted Items folder.

  3. Select the Folder tab in the ribbon and then select Recover Deleted Items.

  4. Click an item, and then click Recover Selected Items.

    Tip: To select multiple items, press Ctrl as you click each item, and then click Recover Selected Items.

Outlook Web App

  1. Log in to OWA. Do NOT select the "Use Outlook Web App Light" option.

  2. In the folder list in the left-hand side of the window, right-click or ctrl-click on Deleted Items.

  3. In the resulting pop-up menu, select Recover Deleted Items.

  4. Use the resulting window to search for the desired items and select the items you wish to restore.

  5. Click the Recover Selected Items icon.

For more information on Microsoft Outlook, visit Microsoft's website.

Last updated August 9, 2012 @ 3:44 pm

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