Help & Support / Microsoft Campus Agreement
Getting Started
- Products: E-Learning
- Products: Forefront
- Products: Microsoft Desktop Applications
- Products: Microsoft Desktop Operating System Upgrades
- Products: Microsoft Enterprise Client Access Licenses (CALs)
- Products: Microsoft Office Suites
- Products: Microsoft Server Licenses (Departments)
- Products: Overview
- Products: Virtual Enterprise Centralized Desktop for Software Assurance (VECD - SA)
- What is the MSCA?
Service Management
- Rules: CEA Media Purchased From the Campus Computer Store
- Rules: Digital Distribution
- Rules: Distribution of Non-keyed Media
- Rules: Duplication of Media
- Rules: Imaging
- Rules: Obtaining Department Media for Distribution
- Upgrading: Downgrades
- Upgrading: New Operating Systems
- Upgrading: New Product Availability
- Upgrading: Operating System Upgrades
Troubleshooting
FAQs
- Activation: How can I reinstall the software (e.g. after a reformat)?
- Activation: How many times can I activate a product?
- Activation: How many times may I install this software?
- Activation: I am activating my product and I get an error. What do I do?
- Activation: What happens if I lose my product key?
- Activation: What if I don't activate a product that requires activation?
- Activation: What if I get a new computer? Can I transfer the software?
- Activation: Where do I find my product key?
- Activation: Which products require activation?
- Eligibility: Are Continuing and Extended Education or Independent & Distance Learning Course students eligible?
- Eligibility: Can I use the MSCA software after I graduate or otherwise leave the UT System?
- Eligibility: How long do I remain eligible for products licensed under this contract?
- Eligibility: I am a student at a school other than one in the UT System. Is there some way I or my school can participate?
- Eligibility: May I resell or give the media I obtained under the MSCA to someone else?
- Eligibility: Who may NOT use products covered under the contract?
- Eligibility: Who may use MSCA software installed on university-owned machines?
- Eligibility: Who may use the products covered by the contract?
- How can departments obtain products not covered under the MSCA?
- How can students obtain products not covered under the MSCA?
- How is this being paid for?
- How long is the contract going to last?
- Is Support Available for These Products?
- Purchasing: Are non-English versions of covered products available?
- Purchasing: Do departments have to purchase an individual copy of the media for each machine?
- Purchasing: Does this contract mean we can omit buying Operating Systems for new hardware the university buys (or we as individuals buy) in the future?
- Purchasing: Does this contract mean we can omit buying the Applications (Office Suite) for new hardware the university buys (or we as individuals buy) in the future?
- Purchasing: How will we get products? When can we get products? Where can we get products?
- Rules: Can departments purchase student media?
- Rules: Can Faculty/Staff purchase Select volume license media for work-at-home use?
- Rules: Can students take the software home for personal use? Can faculty and staff?
- Rules: Can we provide the Volume License keys to Students or Faculty/Staff who purchased MS CEA media before September 1, 2002?
- Rules: Do departments have to purchase an individual copy of the media for each machine?
- Rules: Do faculty and staff employees have to run the same version of Windows at the office and at home?
- Rules: If I owned an illegal copy of the software prior to the signing of the contract, is my software now considered a legal copy?
- Rules: May I use covered Microsoft products on my laptop while traveling overseas?
- Rules: Should I register my MSCA product(s) with Microsoft?
- Servers: Do departments have to purchase individual Client Access Licenses (CALs) for Server products?
- Servers: How do I acquire server licenses?
- Servers: May we install Microsoft Office on our server and use it in a distributed mode to our clients rather than installing it on each client machine?
- Servers: Our department has Windows Terminal Server, how does this agreement relate to that?
- Servers: What if I need CALs other than those covered?
- Transition From CEA: Are UT's desktop licenses from the CEA still good?
- Transition From CEA: What's the difference?
- What are the benefits of the MSCA?
- What impact does this agreement have on products from other vendors?
- What is the difference between Departmental media and Student & Faculty/Staff work-at-home media?
- What kinds of support will be available for use of Microsoft products?
- What Products Are Available Under the MSCA
- What Support Documentation Is Available?
- Where can I find my product key?: UT Austin Faculty/Staff for Departmental Use Only
- Where can I find my product key?: UT Austin Students and Faculty/Staff work-at-home
- Where can I find my product key?: UT System Faculty/Staff for Departmental Use Only
- Where can I find my product key?: UT System Students and Faculty/Staff work-at-home
- Where Is My Campus Distribution Point?
- Why are we having to change the Microsoft distribution to individually keyed media for student or faculty/staff?
- Will new versions of Office and Windows Operating System be covered under the Campus Agreement?
- Will the University continue to evaluate products from other companies?
