The University of Texas at Austin
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Office 365

iPhone and iPad

These instructions are for configuring the iPhone and iPad for the Office 365 using an ActiveSync connection. This will allow you to access your Office 365 email, as well as synchronize your iOS contacts and calendar with your Office 365 contacts and calendar.

Removing Your Mail Profile

  1. In the Setting app, please tap Mail, Contacts, Calendars.

  2. Find your Account, tap on it's name, then select Delete Account.

  3. Tap Delete from My iPhone/iPad.

If the above instructions fail please try:

  1. In the Setting app, please tap General.

  2. Go to Profile.

  3. Tap on the Profile and select Remove.

Adding Mail Account

  1. From the home screen, select Settings, then select Mail, Contacts, Calendars, then Add Account.

  2. Select Microsoft Exchange (iOS 6) or Exchange (iOS 7).

  3. Configure your Exchange account in the provided fields.

    • Email: Your email address (e.g., "")

    • Password: Your UT EID password

    • Description: Enter a descriptive name for your account (e.g., "UT Austin")

    • If prompted for the server, please enter
  4. Select Next. Your iPhone or iPad will attempt to connect to the Austin Exchange server.

  5. Choose which items you would like to synchronize (Mail, Contacts, and/or Calendars), then select Save.

  6. Restart the device. This step is not always necessary, but can help with syncing.

Once your iPhone or iPad has synchronized with your Office 365 account, you can configure additional options in the account settings.

Last updated April 2, 2015 @ 4:55 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!