The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Office 365

Best Practices for Shared Mailboxes – Individual vs. Resource

There are two basic categories of Office 365 mailbox used by the University:

  • Individual mailbox (assigned to a specific person)

  • Resource mailbox (assigned to a department or other group)

    • Can represent a department (e.g. ITS Help and Service Desk)

    • Can represent a project or program (e.g. Bevo Party Planning)

    • Can represent a resource (e.g. to allow people to reserve meeting rooms)

Individual mailboxes are typically created by departments using the Technical Resource Account Control (TRAC) tool. This allows each account to be associate with an EID.

Because EIDs are intended to represent actual people, this is not the preferred method for creating shared mailboxes. To create a shared accounts contact the ITS Help and Service Desk with the following information:

  • Display name and preferred email address of the account
  • Names and EIDs of the users who will have access to the account
  • Intended use of the mailbox (room reservations, shared calendar, shared mailbox, etc.)
  • Any requests for special calendaring options (e.g. automatic acceptance of calendar invitations and allowance of conflicting meetings)

Last updated March 19, 2015 @ 11:14 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!