SmartVoice Voice Mail (Legacy)
Ordering New SmartVoice Service
Using one or both of the bulleted lists below, add the required information and send it in an email message to 
smartvoice@austin.utexas.edu.
Note: Additional information and tips on ordering a SmartVoice box can be found at the bottom of the page.
Ordering an individual box. Use this for boxes that will be used by only one person.
- Phone needing voice mail:
- User’s name:
- User’s EID:
- UT account number to charge:
Ordering non-EID departmental boxes. Use this for boxes that will be used by more than one person or for high-turnover positions.
- Phone needing voice mail:
- Department name:
- UT account number to charge:
Ordering routing (menu) boxes. Use this for users who share a single phone number but wish to maintain separate mailboxes. You can order a routing box with a recorded menu listing up to 10 mailboxes for a single phone number.
- Specify that you want a "Routing Box"
- Phone needing voice mail:
- Department name:
- UT account number to charge:
- Name and EID for each user or specify "Non-EID"
Tips
- Highlight and copy the lists from this page and paste them into the email.
- Order as many boxes as you need in the same message.
- Cc: the end user(s) when you send your email. When we reply with setup instructions, we’ll reply to all, so you won’t have to forward the reply.
- Use customers’ preferred names. SmartVoice directory entries do not have to match the official UT directory.
- Please use an email signature with your (the orderer’s) name and phone number, in case we have questions about your order.
- For help, call the Telephone Services Office at 512-471-0019.
Last updated May 15, 2012 @ 1:07 pm
