The University of Texas at Austin

SmartVoice Voice Mail (Legacy)

Known Issues: Cannot Open Voice Message Forwarded to Microsoft Outlook

If you set a Preference that automatically forwards or redirects copies of your voice mail messages to your Exchange email account, then open the attached VoiceMsg.wav files using Outlook, you may occasionally encounter an error message telling you that Outlook "cannot create file: VoiceMsg.wav."

Outlook limits the number of attached files with the same name, so it may be necessary to occasionally clean out the attachment folder. OutlookTempCleaner is a free utility that allows you to do this. Instructions and download can be found at the OutlookTempCleaner website.

Last updated May 15, 2012 @ 2:04 pm

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!