Software Distribution and Sales
TXShop: I have completed my TXShop purchase. Now what?
Completing your purchase in TXShop is just the first step. All orders must be verified by SDS staff before your order can be shipped or otherwise completed. While the specific details for each order varies, the following steps should apply for most orders.
Upon completion of your order, a receipt/invoice page will be displayed. You should print this page for your records. If this page does NOT display do not place a second order until you have contacted SDS to see if the first one went through. You will receive an automated confirmation email with a link to this invoice and a link to the invoice will also be displayed in your MySDS transaction history.
Customers who are paying by purchase order should use this as an invoice to initiate payment through their Accounts Payable office. SDS will not generate any additional invoices.
Make sure you have provided SDS with all necessary documentation. Students MUST provide proof of enrollment, and customers purchasing by Purchase Order MUST fax or mail a hard copy of their PO. Failure to take either of these actions WILL result in your order being delayed.
Shortly after completing your purchase, you will receive an automated email with a note that your order has been received in our system and includes a link to view your invoice/receipt online. This is just an automated response, and does not mean that your order has been processed by SDS.
CUSTOMER COPY Thank you for placing your ITS Software Distribution and Sales order! Your order number is: 0CCSOFTDS2004xxxxxxxxx Order placed (mm/dd/yy): xx/xx/xx Order Amount: $ xx.xxAfter SDS staff have had a chance to verify your order (typically within 3-5 business days), and assuming that everything is correct, you should receive a final email confirmation. If there are any problems with your order (e.g. no proof of enrollment, lacking PO, purchased a renewal for somebody else's license, etc.), your order will be delayed while we follow up with you by email.
If you purchased shippable items (see shipping note below), you should also see a shipping address confirmation and information on when your items will ship. If you purchased licenses, you will receive a confirmation of your license, and any relevant information on license codes.
Shipping Information
Only media items are shippable. If you did not explicitly purchase CDs (licenses fees do not include media), then nothing will be shipped. If you DO need CDs, you will need to place another order in TXShop.
All orders will ship by First Class US Mail unless you have purchased optional overnight shipping.
Orders where optional overnight shipping was purchased will be delivered the day after they are shipped, not the day after the order was placed in TXShop. Orders placed on Friday with optional overnight shipping will be delivered on Monday afternoon. Overnight shipping charges do NOT include Saturday delivery.
If you have any questions about the status of your order, you can send email to software@its.utexas.edu. Please understand that our order volume is very high each fall, and it may take us several days to get to your order.
Last updated April 10, 2012 @ 1:30 pm
