The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Consultation Hold

This feature enables you, while on an established call, to place the original call on hold and to consult privately with a third party without assistance from the University Operator. You can then return to the original call. The third party is disconnected from the call after hookflashing to return to the original called party.

What You Do What You Hear
You are on an established call:
1) Hookflash to place the original call on hold. Stutter Dial Tone
2) Dial the third party's number. Ringing; third party answers.
3) Consult with the third party. The original party is on hold, and cannot hear the conversation.
4) Hookflash twice to disconnect the third party. (If you hookflash only once you will establish a 3-WAY CONFERENCE, unless the third party hangs up). You and the original party can converse.

Note: CONSULTATION HOLD should only be used when you put a caller on hold in order to call a third party, otherwise the hold feature will time out after 20 seconds and you will get a loud "Receiver Off-Hook Tone" for one minute. You should use the HOLD or CALL HOLD feature if you need to put a call on hold without calling a third party.

Last updated May 3, 2012 @ 11:19 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!