The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Ring Again (RAG)

This feature, sometimes called automatic callback, enables the system to call you back when you reach a busy station within the University telephone system. RING AGAIN does not interfere with the normal operation of either station involved.

What You Do What You Hear
1) Place your call. Busy Tone
2) Hookflash. Stutter Dial Tone
3) Dial the Ring Again code "76". Confirmation Tone
4) Replace the handset in the cradle. You can continue to place and receive calls while waiting for the RING AGAIN call. The system will execute the RING AGAIN only when both your station and the other station are idle.
When the RING AGAIN feature calls you back:
5) Answer the call. Ringing; called party answers.

To Cancel Ring Again:

1) Lift the handset from the cradle. Dial Tone
2) Dial the Ring Again code "76". Confirmation Tone
3) Hang up.


  • You can leave one RING AGAIN request at a time. The second RING AGAIN (before the RING AGAIN callback) will override the original request.

  • Use this feature when you will remain at your desk long enough to receive the RING AGAIN call back. The RING AGAIN will be canceled after three rings at your desk.

  • If you do not answer a RING AGAIN callback, it will not automatically forward to a CALL FORWARD NO ANSWER number programmed for your station.

  • CALL PICKUP cannot be used to answer RING AGAIN calls.

  • RING AGAIN cannot be placed from telephones served by departmental (Harris) PBXs.

  • RING AGAIN cannot be placed against some campus numbers such as direct-in-dial lines on a PBX. If you attempt a RING AGAIN against one of these numbers you will hear a busy signal.

  • While RING AGAIN will function from a key system, confusion will occur if the person activating the feature is not the person that will answer the ringing telephone.

  • RING AGAIN cannot be placed against a number which has activated MAKE SET BUSY. If you attempt this feature, you will receive a busy signal after you dial the RING AGAIN activation code.

Last updated May 3, 2012 @ 11:21 am

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