The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

VoIP User Guide

Download: VoIP User Guide

The VoIP User Guide covers documentation for the following VoIP telephone features:

  • Logging in/logging off
  • Display navigation
  • Making calls
  • Answering calls
  • Placing and retrieving ‘on hold’ calls
  • Transferring calls
  • Forwarding calls
  • Call waiting
  • Conference calls
  • Message waiting
  • Message retrieval
  • Busy Lamp (BLF)/Direct Station Select (DSS)
  • Autodial
  • Speed call short list
  • Speed call long list
  • Call Log
  • Personal directory
  • Services
  • Phone trouble

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Last updated June 15, 2015 @ 5:06 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!