The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

General Information: About VoIP

Rather than providing telephone service over a dedicated line like analog and digital desksets, Voice over Internet Protocol (VoIP) phones provide service over the campus network using your local network connection.

Departments may choose to use VoIP for a number of reasons, including ease of moving phones among other benefits. For some locations on campus, VoIP phones are required. When the traditional telephone infrastructure reaches capacity, the only way to add additional phone service is by using VoIP over the campus network.

Building Requirements

If you are adding a phone line to one of the following buildings, a VoIP deskset is required.

  • Arno Nowotny Building (ANB)

  • Battle Hall (BTL)

  • Biological Greenhouse (BOT)

  • Biological Laboratories (BIO)

  • Collections Deposit Library (CDL)

  • Computation Center (COM)

  • Computational Resource Building (CRB)

  • Dorothy L. Gebauer Building (GEB)

  • Flawn Academic Center (FAC)

  • OFPC Field Staff Office (FPC)

  • Frank Erwin Special Events Center (ERC)

  • Goldsmith Hall (GOL)

  • Hogg Memorial Auditorium (HMA)

  • John W. Hargis Hall (JHH)

  • Main Building (MAI)

  • Manor Garage (MAG)

  • Moncrief-Neuhaus Athletic Center (MNC)

  • Norman Hackerman Building (NHB)

  • Nursing School (NUR)

  • Recreational Sports Center (RSC)

  • Student Activity Center (SAC)

  • School of Social Work Building (SSW)

  • Sutton Hall (SUT)

  • T.S. Painter Hall (PAI)

  • Lee & Joe Jamail Texas Swimming Center (TSC)

  • Penick-Allison Texas Tennis Center (TTC)

  • Union Building (UNB)

  • UT Administration Building (UTA)

  • Will C. Hogg Building (WCH)

  • West Mall Office Building (WMB)

  • All off-campus sites

Last updated November 10, 2011 @ 8:53 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!