The University of Texas at Austin

Telephone Service (Legacy)

Custom Calling Features (CCF): Definitions

Call Forward: There are three types of call forwarding:

  • Call Forward All Calls: This feature allows the user to program a station so incoming calls are rerouted to another UT station or an outside number in the local Austin area.

    Note: This feature overrides CALL FORWARD BUSY and CALL FORWARD NO ANSWER.

  • Call Forward Busy: With this feature, calls to your telephone are programmed by Telephone Services to ring at another designated number when your number is busy.

  • Call Forward No Answer: With this feature, calls to your telephone are programmed by Telephone Services to ring at another designated number if your station is not answered by the end of the third ring.

Note: If CALL FORWARD BUSY and CALL WAITING are assigned to the same line, the first call coming in while the line is in use will generate a call-waiting tone. If a third call comes in while the second call is waiting, it will forward to the CALL FORWARD BUSY number.

Call Hold: This feature allows you to place a call on hold so that you can activate another feature, for instance, CALL PICKUP and then return to your original call.

Call Park: This feature allows you to "Park" or hold one call against your station. The parked call can be retrieved from any station on the University telephone system. You may use your telephone for other calls while the call is Parked.

Call Pickup: With this feature you can answer a call that you hear ringing at another telephone within your office or work area.

Call Transfer: This allows you to transfer calls to another station within the University telephone system.

Call Waiting: This feature informs you, while you are on a call, that a second call is coming in for you. The second calling party hears ringing while you receive a call-waiting tone. You can place the established call on hold, alternate between the two callers, or abandon one of the calls.

Note: If CALL WAITING and CALL FORWARD BUSY are on the same line, the first call coming in while the line is in use will generate a CALL-WAITING tone. If a third call comes in while the second call is waiting, it will forward to the CALL FORWARD BUSY number.

Cancel Call Waiting: This allows you to cancel the CALL WAITING feature for the duration of a call. While you are on the line and this feature is activated, additional incoming calls will receive a busy signal and no Call Waiting tone will be generated.

Conference Three-way: This feature allows you, while on an established call, to place the original call on hold, dial and add to the conversation a third station inside or outside the University telephone system.

Consultation Hold: This allows you, while on an established call, to place the original call on hold and call any other station inside or outside the University telephone system.

Directed Call Park: This feature works like CALL PARK except that it allows you to park a call against another station within the University telephone system.

Directed Call Pickup: This feature allows you to answer a specific ringing telephone near your desk.

Hold: This allows you to place a call on hold and hang up the handset.

Last Number Redial: This feature lets you redial the last number dialed from your telephone.

Make Set Busy: This feature allows you to program your telephone so that you will not receive calls. Callers will hear a busy signal. You will hear a short ring (splash ring) each time someone calls as a reminder that the feature is activated.

Note: Splash ring may not be generated on lines on an electromechanical (1A2) key system unless the timing is adjusted on the line card.

Ring Again: This feature, sometimes called automatic callback, enables the system to call you back when a busy station within the University telephone system becomes free. Ring again does not interfere with the normal operation of either station involved.

Speed Calling: This feature permits you, as an individual or as a group of station users, to access a programmed list of frequently called numbers by dialing a one or two-digit code instead of the complete number.

  • Short List: This list holds 10 of your most frequently called numbers.

  • Long List: This list holds up to 30 of your group's most frequently called numbers. Long lists can be shared by several telephone users.

Last updated May 3, 2012 @ 11:18 am

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