The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Call Park (PRK)

This feature allows you to "Park" or hold one call against your station and frees your phone for all other uses. The parked call can be retrieved from any station within the University telephone system by dialing the appropriate code and the station number against which the call is parked.

To Park a Call
What You Do What You Hear
You are on an established call:
1) Hookflash Stutter Dial Tone
2) Dial the Call Park activation code "78". Confirmation Tone
3) Replace the handset in the cradle. Your phone is now free to be used for any other purpose.
To Retrieve the Parked Call from Any Station
What You Do What You Hear
1) Lift the handset from the cradle. Dial Tone
2) Dial the Call Park retrieval code "79". Stutter Dial Tone
3) Dial the 5-digit phone number on which you parked the call. The parked call is now on the line.


  • While parked, the party will hear music. Inform the caller of this before parking the call.

  • You may use your telephone to make or receive calls while a call is parked against your number, giving it a distinct advantage over HOLD. The parked call can be held indefinitely.

  • CALL PARK cannot be activated during a THREE-WAY CONFERENCE CALL.

Last updated May 3, 2012 @ 11:17 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!