The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Hold (HLD)

This feature enables you to place a call on hold and hang up the phone.

What You Do What You Hear

You are on an established call:

1) Place the call on CONSULTATION HOLD by hookflash.

Stutter Dial Tone

2) Dial the hold activation code "70".

Confirmation Tone

3) At this point you have two choices:

If you replace the handset in the cradle, the call will ring you back three minutes afterwards to remind you of the call.
If you do not replace the handset in the cradle, the call will be placed on hold indefinitely.

While on hold, the caller will hear music.

To Resume the Conversation

If you replaced the handset in the cradle, you need only pick up the handset.
If you did not replace the handset in the cradle, you must depress the switchhook for at least two seconds before HOLD is deactivated.

You can converse.

Note: You cannot use your phone for any other purpose (such as CALL PICKUP, etc.) while HOLD is activated. If you wish to use your phone for other purposes, use CALL HOLD or CALL PARK instead of HOLD.

Last updated May 3, 2012 @ 11:20 am

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!