The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

Telephone Service (Retirement in Progress)

Custom Calling Features (CCF): Message Waiting (MWT)

This feature allows a caller who reaches a phone that is busy or unanswered to leave a message waiting indication. Both parties, the calling and the called party, must have the MESSAGE WAITING feature on their lines.

Important Note: UT Voice Mail subscribers will normally associate a message waiting signal on their phone with incoming voice mail. Only set messaging waiting from your phone to another user's phone if know the recipient will respond according to the instructions below rather than by logging in to their voice mail box.

What You Do What You Hear
1) Lift handset from the cradle. Dial Tone
2) Dial the station number. Busy Tone or No Answer
3) Hookflash. Stutter Dial Tone
4) Dial the Message Waiting code "#72". Confirmation Tone
5) Replace the handset in the cradle. The called line will receive one of two types of MESSAGE WAITING notification depending on the type of message waiting on the line: a message waiting light, or a special stuttered dial tone when the handset is lifted. Stutter Dial Tone
To Retrieve a Message Waiting:
1) Lift the handset from the cradle. Dial Tone
2) Dial the message waiting retrieval code "#73". Ringing; the person or device (e.g., voice mail system) that left the message waiting will be automatically called.

Last updated October 22, 2010 @ 2:59 pm

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