Students, faculty and staff who are having trouble with wireless or wired public network or Resnet should contact the ITS Help Desk.
Technical support coordinators (TSCs) can contact Networking by phone 471-NETS (471-6387) or e-mail: networking@its.utexas.edu.
If you do not see a topic for which you need help, please send e-mail to telecom@its.utexas.edu; we'll point you in the right direction.
Topics:
- Report Abuse of Network Resources
- Audio Visual and Multimedia Equipment Problems
- Campus Security Systems - Alarm Malfunction
- Campus Security Systems - Accidental or False Alarms
- Cable TV Service Problems
- Internet/Network Connection Problems (Technical Support Contacts)
- Long Distance Service Problems (Faculty and Staff)
- Satellite Uplink/Downlink Problems
- Streaming Media Problems
- Teleconference Problems
- Telephone Lines and Instruments Problems
- Telephone System - Making Phone Calls & Using System Features
- Videoconferencing Problems
- Voice Mail Problems
Report Abuse of Network Resources
E-mail: abuse@utexas.edu
See How Do I Report an Incident?
Audio Visual and Multimedia Equipment Problems
E-mail: telecom@its.utexas.edu
Phone: 471-9238
See Audio Visual & Multimedia Installation, Repair & Maintenance for equipment repair information.
Cable TV (CATV) Service Problems
E-mail: video@its.utexas.edu
Phone: 471-8530
See Channel Lineup if you just need to find a station.
Campus Security Systems - Alarm Malfunction
E-mail: seccontrol@its.utexas.edu
Phone: 471-5711, select option 1
If your alarm is sounding and it is a false alarm, call the UT Police Department at 471-4441 first; then call TN Trouble Reporting at 471-5711, option 1 (see next item).
Campus Security Systems - Accidental or False Alarms
If you have accidentally triggered your alarm, you need to call the UT Police Department at 471-4441 after you disable the alarm. You will be asked your name and your secret code (if you do not have one, see your supervisor).
Internet Access Connection Problems (Technical Support Contacts)
Individuals having Internet connection problems should contact the ITS Help Desk.
Web pages: ITS Networking, ITS Services Status Page
E-mail: networking@its.utexas.edu
Phone: 471-NETS (471-6387)
Long Distance Problems - Faculty and Staff
E-mail: longdistance@its.utexas.edu
Phone: 471-8853
See Telephone User's Guide > How to Make a Call: Long Distance for dialing instructions.
Satellite Uplinks/Downlinks Problems
E-mail: video@its.utexas.edu
Phone: 471-8530
Streaming Media Problems
Trouble viewing a streaming media program on your computer:
Please contact the ITS Help Desk:
E-mail: E-mail contact form
Phone: 475-9400
Trouble encoding a program or with a program encoded for you:
Please contact ITS Video:
E-mail: video@its.utexas.edu
Phone: 471-8530
Teleconference Problems
See Teleconferences.
See Telephone User's Guide > Custom Calling Features: Conferences for instructions on how to set up teleconferences.
If you need further assistance, please call the University Operators at 471-3434 or "0" from on-campus.
Telephone Lines and Instruments Problems
See https://utdirect.utexas.edu/tn/tr/
Phone: 471-5711, select option 1
E-mail: telecom@its.utexas.edu
Telephone System - Making Phone Calls & Using System Features
See the Telephone User's Guide for information about the university's telephone system and instructions on how to make a call or to use custom calling features.
If you need further assistance, please call 471-5711.
Videoconferencing Problems
If you are in a videoconference room, please check with the room administrator to see if the problem is local.
E-mail: video@its.utexas.edu
Phone: 471-8530
Voice Mail Problems
E-mail: telecom@its.utexas.edu
Phone: 471-8820
