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Digital Certificates

I Don't Remember My Firefox Software Security Device Password

  • Operating System: Windows XP and Vista, Mac OS X

  • Application: Firefox

Problem: Firefox asks for a Software Security Device (master password) and you don't remember.

Solution: Reset your master password. You will lose any saved passwords or other cached credentials, including existing security certificates.

Warning: This procedure deletes any existing security credentials and passwords as a security measure. If you have existing security certificates, you will have to re-import them after you reset the master password. Do not perform this procedure lightly.

The procedure for deleting a master password in Firefox is described in the Mozillazine Master Password topic.

If you delete the master passwod, you can then create a new Software Security Device as part of the certificate download process. If you already have a personal certificate, you should Import Certificates to the Firefox Certificate Manager.

Last updated December 10, 2012 @ 3:05 pm

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