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Restore Files From UTBackup


Being able to restore is the reason you back up your files in the first place. When you lose a file, you can get that file back (restore it) because a copy of the file has been saved somewhere else. Restore the file and you’re back in business. Because UTBackup (CrashPlan client) verifies the recoverability of the files in your backup archive, you can be confident your files will work when you restore them.

Restoring Files at Your Desktop

When you’re at the office, restore files you need from any other computer that’s running CrashPlan (for example, a computer at home) to your desktop or laptop. The computer you want to restore from needs to be turned on before you can restore from it.

  1. Access the UTBackup service by logging in to the CrashPlanPro client using your UT EID and then click Sign In.
  2. Click the Restore tab.
  3. Choose the source from which the file was backed up.
  4. Click an empty box to restore that folder or file.
  5. If there are multiple versions of the file you want to restore, click the Most Recent link. Choose the date and time of the file you want restored.
  6. Click OK.
  7. After selecting the desired options, click Restore.

Web Restore

Web Restore allows you to restore files stored on UTBackup using a web browser.

Note: Web Restore is designed to be a quick fix for restoring a few files when you need them and is not designed for very large restores. Web Restore has a 250 MB limit per restore.

  1. Open a Web browser and enter "" in the address bar or just click here — CrashPlan web portal.
  2. Sign in to the CrashPlanPro site using your UT EID to access your UTBackup, then click Log in.
  3. Click My Computers to select the source computer you would like to restore files from.
  4. Click Restore Files.
  5. Select your files or folders from the file tree. To restore the file accents.pdf, expand the folders (by clicking the +) until you find the file and select it by clicking the box to the left of it. A check mark should appear in the box indicating that it is selected.
  6. Click Restore.
  7. A link will appear indicating Click here to download your restored files. Clicking this link will allow access to the files.

Last updated February 24, 2016 @ 12:15 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!