The University of Texas at Austin

SmartVoice Voice Mail (Legacy)

Known Issues: Setting the Correct Time Zone

Note: The following information applies to users who have scheduled greetings that start and stop playing at specific times.

Users might experience issues with scheduled greetings in SmartVoice since the Daylight Saving Time (DST) start and end dates changed. Scheduled greetings might be off by an hour when Standard Time changes to DST or vice versa.

The time change settings are hard-coded in the current version of the SmartVoice server software, though ITS expects these settings to be updated with an upcoming version of the software. In the meantime, ITS has moved the SmartVoice server to the Indiana (East) time zone for the duration of Daylight Saving Time. The Indiana (East) time zone sets the SmartVoice server to the correct offset from Greenwich Mean Time (GMT) and ensures that the server will not automatically change on the previous DST start and end dates.

To update the time zone using the SmartVoice Desktop software:

  1. Log in to the SmartVoice Desktop Software.

  2. Open your Voice Greetings folder, then open your scheduled greeting(s).

  3. Select the Scheduling tab and make sure the Time zone field is set correctly:

    • During Standard Time, set the time zone to "(GMT-6:00) Central Time (US & Canada)."

    • During DST, set the time zone to "(GMT-5:00) Indiana (East)."

  4. Check the scheduled greeting's start and stop times to make sure they are correct. Adjust if necessary.

To update the time zone using the SmartVoice Web application:

  1. Log in to http://smartvoice.utexas.edu.

  2. Select Voice Greetings, then open your scheduled greeting(s).

  3. Scroll down to the Scheduling section and make sure the Time zone field is set correctly:

Note: When greetings are created, they are set by default to the correct current time zone. However, greetings created during the previous time zone setting will be off by an hour. Users must correct these greetings manually.

Last updated May 15, 2012 @ 2:05 pm

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