The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

SmartVoice Voice Mail (Retirement in Progress)

Canceling SmartVoice Service

To delete a SmartVoice mailbox, send the information below in an email to

  • Phone needing voice mail canceled
  • If known, the name and EID currently associated with the phone


  • If you plan to re-install voice mail on a line within the next 18 months, your department is better off not canceling current service. Re-establishing the mailbox later will automatically incur new installation and order charges equal to about 18 months worth of lease charges. You may instead want to reassign the mailbox as a non-EID departmental one until the new user arrives.

  • Please use an email signature with your (the orderer’s) name and phone number, in case we have questions about your order.

Last updated May 15, 2012 @ 1:11 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!