The University of Texas at Austin

SmartVoice Voice Mail (Legacy)

Forwarding Voice Mail to Email

SmartVoice lets you forward voice mail messages to any email address as a .wav file attachment (SmartVoice does not translate voice messages to text). There are two methods: one automatically deletes the message from your voice mailbox, and one does not.

Important: For this procedure you must use the SmartVoice desktop application or log in to the SmartVoice Web application to forward your voice mail to your email address.

Method 1: Forwarding messages without deleting them from SmartVoice

Note: Because this method does not delete messages automatically from your voice mailbox, the red message indicator light on your phone will continue to blink. Refer to Desktop access: Deleting voice messages for instructions.

  1. Open your preferences:

    • Windows desktop client: From the Edit menu, select Preferences.

    • Macintosh desktop client: From the FirstClass menu, select Preferences.

    • Web browser: Select the Preferences link.

  2. Go to the Messaging section:

    • In the desktop application, select the Messaging tab, then the Mail rules tab.

    • In the the Web application, scroll down to the Messaging section.

  3. In the Automatically forward section, set the Local mail and Voice/fax mail options to either Yes or Urgent Only.

  4. Enter the forwarding email address in the Forward field.

Method 2: Forwarding messages and automatically deleting them from SmartVoice

Caution: Your messages will be forwarded to email and deleted from your mailbox without ever actually being placed in your voice mailbox. Therefore:

  • The message is deleted immediately and cannot be undeleted.

  • The red message indicator light is never activated on your telephone.

  • You will be able to access messages only by email, and not by phone, Web browser, or SmartVoice client software.

  1. Open your preferences:

    • Windows desktop client: From the Edit menu, select Preferences.

    • Macintosh desktop client: From the FirstClass menu, select Preferences.

    • Web browser: Using a Web browser for this method of forwarding is not recommended. Please use the desktop client.

  2. Select the Messaging tab, then the Mail rules tab.

  3. Click the Mailbox rules button.

  4. Click the New Advanced Rule button.

  5. In the If section, select Always.

  6. In the Then section, select Redirect.

  7. Enter the email address in the To field that opens.

  8. In the Then section, click the + button to add another Then condition.

  9. Select Delete Silently from the new pull-down option, then click Save.

Last updated December 13, 2012 @ 11:35 am

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