The University of Texas at Austin

SmartVoice Voice Mail (Retirement in Progress)

Changing SmartVoice Mailbox Assignments

Using the bulleted list below, send the required information in an email to

  • Phone number or mailbox number:
  • New owner’s name:
  • New owner’s EID:
  • Current owner’s name (if known):

If you want the box reassigned as a non-EID departmental mailbox, use the department name for the owner's name and "n/a" for the EID.


  • Highlight and copy the list from this page and paste it into the email.
  • Request changes to as many mailboxes as you need in the same message.
  • Cc: the end user(s) in the email. When we reply with setup instructions, we’ll reply to all, so you won’t have to forward the instructions.
  • Use customers’ preferred names. SmartVoice directory entries do not have to match the official UT directory.
  • Please use an email signature with your (the orderer’s) name and phone number, in case we have questions about your order.

Last updated May 15, 2012 @ 2:16 pm

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!