The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

SmartVoice Voice Mail (Retirement in Progress)

Changing SmartVoice Mailbox Assignments

Using the bulleted list below, send the required information in an email to

  • Phone number or mailbox number:
  • New owner’s name:
  • New owner’s EID:
  • Current owner’s name (if known):

If you want the box reassigned as a non-EID departmental mailbox, use the department name for the owner's name and "n/a" for the EID.


  • Highlight and copy the list from this page and paste it into the email.
  • Request changes to as many mailboxes as you need in the same message.
  • Cc: the end user(s) in the email. When we reply with setup instructions, we’ll reply to all, so you won’t have to forward the instructions.
  • Use customers’ preferred names. SmartVoice directory entries do not have to match the official UT directory.
  • Please use an email signature with your (the orderer’s) name and phone number, in case we have questions about your order.

Last updated May 15, 2012 @ 2:16 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!