The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

SmartVoice Voice Mail (Retirement in Progress)

Setting Up Your Voice Mailbox

  1. Obtain your mailbox number (on campus, the last 5 digits of your campus telephone number) and password from your department.

  2. Log in to SmartVoice voice mail for the first time:

    • Call 232-1000 (on campus: 2-1000).

    • Enter your mailbox number and press #.

      Tip: If you are at your desk phone, you can just press #. You do not have to enter your mailbox number.

    • Enter your assigned password and press #.

  3. Record your name:

    • Press 89 to access your spoken name.

    • Press 5 to record, then say your name. Press # to stop recording.

    • To enable your name, press 3.

  4. Record an outgoing greeting.

    • Press 82 to access your greetings.

    • Press 1 for your external greetings.

    • Press 75 to begin recording.

    • Press # to end recording.

    • Press 2 to review your greeting.

    • Press 3 to enable the greeting.

  5. Change your password by pressing 84 and following the prompts.

  6. For new voice mail service, please call the Telephone Services Office at 512-471-0019 for final setup. Your line needs to be programmed to forward missed calls to voice mail when your line is unanswered and/or busy, and to have the message-waiting indication on your telephone set.

Tip: If you are unsure of whether your voice mail service is new, call your number after you have set up your greeting and see if the voice mail message picks up. If the phone just rings without rolling to voice mail, you need to call the Telephone Services Office.

Last updated May 15, 2012 @ 1:09 pm

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!