The University of Texas at Austin

SmartVoice Voice Mail (Retirement in Progress)

Caller Transfer Feature

The call transfer options in Preferences are not currently supported in SmartVoice. Please use only the following methods.

Important: You cannot redirect or forward calls to a number where long distance charges apply.

Method 1: Allow callers to transfer themselves during or after your greeting

For each greeting you have defined, you can allow callers to transfer to one of two phone numbers, such as a receptionist, a cell phone, or other line.

To allow callers to transfer themselves:

  1. Log in to SmartVoice, then open the Voice Greetings folder.

  2. Double-click the greeting that will have the transfer option.

  3. If you are using the desktop application, select the Call Handling tab. If you are using the Web application, continue to step 4.

  4. Scroll down to the Caller transfer section, then select Allow callers to transfer and Override transfer menu preferences.

  5. Select the key(s) for the caller to press, and then enter the phone number(s) to which the caller will be transferred:

    • Campus numbers: Enter the 5-digit campus phone number. No punctuation is necessary.

    • Off-campus numbers: Enter the 10-digit local phone number (512 area code followed by 7-digit local number). Do not enter 9 before the number. No punctuation is necessary.

    Note: Transferring callers to long distance numbers is NOT allowed.

  6. Click OK (desktop application) or Save (Web application).

Method 2: Transfer all calls to a custom number, with or without playing a greeting first

For each greeting you have defined, you can automatically transfer callers to a custom number. You may record a greeting to be heard by the caller before being transferred, or you may create the greeting form and program the transfer without recording any actual greeting.

To automatically transfer callers to a custom number:

  1. Log in to SmartVoice, then open the Voice Greetings folder.

  2. Double-click the greeting that will have the transfer option.

  3. If you are using the desktop application, select the Call Handling tab. If you are using the Web application, continue to step 4.

  4. In the Call Handling section, select Transfer to custom number.

  5. In the Number field, enter the phone number you wish to transfer to:

    • Campus numbers: Enter the 5-digit campus phone number. No punctuation is necessary.

    • Off-campus numbers: Enter the 10-digit local phone number (512 area code followed by 7-digit local number). Do not enter 9 before the number. No punctuation is necessary.

    Note: Transferring callers to long distance numbers is NOT allowed.

  6. Click OK (desktop application) or Save (Web application).

Last updated May 15, 2012 @ 2:14 pm

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