Creating Exceptions for Devices that Cannot Connect to restricted.utexas.edu
By policy, students, faculty, staff, and official visitors are required to use the restricted.utexas.edu wireless network. Most modern devices have hardware and software support that allow them to connect to restricted.utexas.edu. However, some older devices do not, particularly older phones and PDAs. If you have tried connecting to restricted.utexas.edu but you still cannot connect after working with your technical support contact or the Help Desk, you can complete an exception form and use the guest.utexas.edu network when you are using that device.
You must log in to the guest.utexas.edu wireless network by opening a window in a Web browser. Attempting to access the network through an email client or other network application will not redirect you to the Authentication System. (If you are not redirected automatically from a Web page, please contact the ITS Help Desk.)
Complete the exception process.
Make sure your Web browser is configured correctly:
Enable cookies for the PNA domain (pna.utexas.edu).
Disable any pop-up blocking utilities OR set your Web browser to allow pop-up windows for the PNA domain (pna.utexas.edu).
Connect to the guest.utexas.edu wireless network.
Open a Web browser. The browser automatically redirects to the login page.
Enter your UT EID and your password to log in.
Select the appropriate status of your computer (this affects your security):
Select I share this computer if you are using a shared computer, such as a laptop checked out from a library or an office computer to which multiple users have access.
Select I do not share this computer if you are using your personal computer or one to which only you have access.
Click Login. You are directed back to the Web page you tried to open, and the Popup Window opens in the background. Be sure to leave the Popup Window open. This ensures that your credentials are maintained and you continue to be authorized.
You can log in to only one computer at a time on the Public Network. If you attempt to log in to more than one computer, your last session will be terminated.
Last updated June 5, 2012 @ 3:25 pm