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UT Service Desk

 

 

 

We are committed to educating and supporting our customers, and one another.

 

The Service Desk is dedicated to serving the support needs of the University in a professional and informative manner.  We aim to resolve incidents and requests quickly to get the University back to work and class.  The scope of work includes EID, Duo, VPN, network connectivity, Office 365, email, Qualtrics, Box, Canvas, Zoom, and partner referrals, including vendors, desktop support, and other services.


 

Hours of Operation

In-Person    Mon - Fri         8 AM – 5 PM

Phone        Mon – Fri        6 AM – 9 PM
                     
Sat – Sun       10 AM – 5 PM

 

 

Contact Us   

Phone    512 - 475 - 9400

 Email    help@utexas.edu

Online   Submit a Request

       In-Person  Flawn Academic Center

 

  • UT Service Desk

    Click the 'Request' button to submit a ticket, or call 512-475-9400 to speak with an agent.

    Available to:Students,Faculty and Staff,Guest,Public
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Contacting the UT Service Desk is available at no cost.

    Service Level Objectives

    Operating Level Agreement 

    Please visit the Customer Support Services (CSS) webpage for additional information about our offerings

    UT Service Desk Self Help
  • UT Service Desk - Onboard a Service

    Click the ‘Request’ button to provide the UT Service Desk with knowledge needed for supporting a service, product, college, school or unit (CSU).

    Available to:Faculty and Staff
    Features

    Resolve, route, or refer incoming requests or incidents.

    Cost

    Onboarding costs may be incurred for larger projects.

    Service Level Objectives

    Operating Level Agreement 

    Please visit the Customer Support Services (CSS) webpage for additional information about our offerings

  • How did we do?

    Click the request button to submit feedback.

    Available to:Faculty and Staff,Students
    Features

    N/A

    Cost

    N/A

    Service Level Objectives

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